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Home » Featured, News

Sky apologise for PSN connect issues

Submitted by on Wednesday, 24 June 20092 Comments

sky_logoSky Broadband, in a statement to Eurogamer, have confirmed they are aware of the problem that some PS3 owners in the UK have been experiencing and they are working to fix the problem.

If you are on their Sky Broadband Connect service, you may have been signed out from the PSN or had access issues during peak hours – between 17:00 and 0:00 UK time – thanks to an error in ‘traffic classification’.

“What’s that”, we hear you ask?

Sky have mistakenly classed PSN access as a ‘traffic-heavy application’ and, for Connect clients, have been throttling access to the network during peak hours. This is similar to their throttling of peer-to-peer applications for customers on the Connect tariff. It is our understanding that clients running Sky Broadband Max are unaffected by these issues, and the problems may have surfaced following the launch of VidZone.

“Our network management system mistakenly classified PlayStation 3 traffic in a way which meant some customers using their consoles to access the internet may have had their speeds reduced, in line with our network management policy for Sky Broadband Connect”

“This was a mistake and resulted from a systems error, for which we apologise. Our team is working on fixing this as a matter of urgency. All other Sky Broadband users are unaffected, as there are no traffic management policies in place for our on-network broadband services.”

“There are no restrictions in place for applications such as web browsing, email, video and audio streaming, instant messaging and VOIP during peak times. And we do not put restrictions on our network outside of peak times (5pm to midnight)” – Sky Representative

Sky say they are now fixing this issue as a matter of priority.