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PSN is down, Sony looking into the problem – UPDATE 4: Service Restored

Submitted by on Monday, 1 March 20108 Comments

You probably noticed already, but the PlayStation Network is down. PS3s are acting weird as a result. Skynet activated?

The internet has exploded with complaints! PSN was even a trending topic on twitter. You know it’s serious business when that happens.

These issues don’t seem to be effecting all PS3 owners. If you have a slim, you most likely are fine.

It’s the thick PS3s that are having problems. The issues appear to even prevent gamers from playing certain games offline (Heavy Rain, Demon’s Souls, the list goes on). Users on NeoGaf are reporting that even without an internet connection enabled, the date on their PS3s reverted to 12/31/1999.

Sign of the apocalypse?

Sony issued this brief statement:

We’re aware that many of you are having problems connecting to PSN, and yes, we’re looking into it. Stay tuned for updates.

It doesn’t seem like much can be done to prevent this from happening aside from having an unaffected PS3 model. We’ll keep you updated as soon as the issue is resolved.

Update from Sony:

PSN status update: We’re narrowing down the issue and continue to work to restore service to all. Updates as soon as we have them.

PSN status update (part 2): Readers/followers are confirming that “slim” units (120/250 GB models) are connecting normally.

Update 2:

We’re aware that many of you are having difficulty connecting to the PlayStation Network this evening. Those of you with “slim” PS3s (the 120/250 GB models) appear to be unaffected.

Know that we have narrowed down the issue and have engineers working to restore service even as you read this. We apologize for any inconvenience this may cause you, and genuinely appreciate your patience while we work to resolve this.

In the meantime, you may want to follow our Twitter account for the latest updates.

Over at the official PlayStation forums, MusterBuster gave us an update on the whole situation.

Update 3:

We believe we have identified that this problem is being caused by a bug in the clock functionality incorporated in the system.
Errors include:

  • The date of the PS3 system may be re-set to Jan 1, 2000.
  • When the user tries to sign-in to the PlayStation Network, the following message appears on the screen; “An error has occurred.  You have been signed out of PlayStation Network (8001050F)”.
  • When the user tries to launch a game, the following error message appears on the screen and the trophy data may disappear; “Failed to install trophies.  Please exit your game.”
  • When the user tries to set the time and date of the system via the Internet, the following message appears on the screen; “The current date and time could not be obtained. (8001050F)”
  • Users are not able to playback certain rental video downloaded from the PlayStation Store before the expiration date.

We hope to resolve this problem within the next 24 hours.  In the meantime, if you have one of the above listed models, we advise that you do not use your PS3 system, as doing so may result in errors in some functionality, such as recording obtained trophies, and not being able to restore certain data.

As mentioned above the new slim PS3 is not affected with this error.  We are doing our best to resolve the issue and do apologise for any inconvenience caused.

Update 4:

We are aware that the internal clock functionality in the PS3 units other than the slim model, recognized the year 2010 as a leap year. Having the internal clock date change from February 29 to March 1 (both GMT), we have verified that the symptoms are now resolved and that users are able to use their PS3 normally. If the time displayed on the XMB is still incorrect, users are able to adjust time settings manually or via the internet. If we have new information, we will update you through PlayStation.Blog or

We apologize for any inconvenience this may have caused.

[PlayStation Blog]

Updated: March 2, 2010

PS3s are now back to normal.