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Home » Featured, Headline, News

The PSN outage running diary [updated 26/4]

Submitted by on Sunday, 24 April 201113 Comments

images The PSN outage running diary [updated 26/4]It has been days since any of us have been able to log into the PlayStation Network. Try and you’ll be the recipient of the now infamous PSN Error Message 80710A06.

Online matches, downloads, chat, etc. have all been put on extended hiatus due to ‘an external intrusion’. So exactly is Sony doing to fix the problem?

Below is a running diary of all of outage updates:

April 20

We’re aware certain functions of PlayStation Network are down. We will report back here as soon as we can with more information.
Thank you for your patience.

Hey no big deal, there are bound to be some problems once in awhile. No doubt Sony will correct the problem in system update and we’ll all get back to business as usual.

April 21

While we are investigating the cause of the Network outage, we wanted to alert you that it may be a full day or two before we’re able to get the service completely back up and running. Thank you very much for your patience while we work to resolve this matter. Please stay tuned to this space for more details, and we’ll update you again as soon as we can.

Hmmm… Maybe this will take longer than any of us initially thought. Starting to get a little nervous, but hey a short break from getting lit-up in Call Of Duty couldn’t hurt.

April 22 -

An external intrusion on our system has affected our PlayStation Network and Qriocity services. In order to conduct a thorough investigation and to verify the smooth and secure operation of our network services going forward, we turned off PlayStation Network & Qriocity services on the evening of Wednesday, April 20th. Providing quality entertainment services to our customers and partners is our utmost priority. We are doing all we can to resolve this situation quickly, and we once again thank you for your patience. We will continue to update you promptly as we have additional information to share.

Officially not good. ‘External intrusion’ is the literally the best way that the folks at the PlayStation Blog could color the situation. The image of the now famous, if not infamous, hacker and the group known only as ‘Anonymous’ is now tied to the situation until further notice. Confusion and speculation run rampant. Worldwide confusion on this level has not been felt since the first sightings of Jar-Jar Binks and the fourth Indiana Jones movie (by the way keep it up George Lucas, you’re doing great).

April 23 -

We sincerely regret that PlayStation Network and Qriocity services have been suspended, and we are working around the clock to bring them both back online. Our efforts to resolve this matter involve re-building our system to further strengthen our network infrastructure. Though this task is time-consuming, we decided it was worth the time necessary to provide the system with additional security.

You might want to revisit some of your favorite single player only games because multiplayer gaming isn’t going to be a very large part of your gaming life for awhile. How long will it take to completely re-build the PSN? Nobody knows exactly. Something obviously went horribly wrong here and PS3 owners have the right to feel uneasy. Despite their efforts to keep all of us on the progression of the matter there has been no mention as to the security of the personal information of the PSN clients. In light of all that has happened and the ease with which information can be dispensed it is very much troubling that no one who isn’t directly involved with this mess has any idea what is going on. Reassurance is comforting but the powers that be have the responsibility to inform their consumer base and thus far they have failed to do so.

Currently this is all we know of the situation. Let us know what you think of the way that Sony is handling the situation. Look for continued updates to this article as more information becomes available.

Update

Two days on from the last update and Sony still has no idea when PSN will be back online.

April 25 -

I know you are waiting for additional information on when PlayStation Network and Qriocity services will be online. Unfortunately, I don’t have an update or timeframe to share at this point in time.

As we previously noted, this is a time intensive process and we’re working to get them back online quickly. We’ll keep you updated with information as it becomes available. We once again thank you for your patience.

This remains a highly frustrating time for Sony and PS3 owners.

April 26 -

Thank you for your patience while we work to resolve the current outage of PlayStation Network & Qriocity services. We are currently working to send a similar message to the one below via email to all of our registered account holders regarding a compromise of personal information as a result of an illegal intrusion on our systems. These malicious actions have also had an impact on your ability to enjoy the services provided by PlayStation Network and Qriocity including online gaming and online access to music, movies, sports and TV shows. We have a clear path to have PlayStation Network and Qriocity systems back online, and expect to restore some services within a week.

Well this is one of the worst developments to come out of this mess. Now PS3 users have to take actions to counteract the fact that their personal information have potentially been compromised. How depressing. Time order a new credit card. On the bright side we now have a time table for the PSN’s return.

I wanted to take this opportunity to clarify a point and answer one of the most frequently asked questions today.

There’s a difference in timing between when we identified there was an intrusion and when we learned of consumers’ data being compromised. We learned there was an intrusion April 19th and subsequently shut the services down. We then brought in outside experts to help us learn how the intrusion occurred and to conduct an investigation to determine the nature and scope of the incident. It was necessary to conduct several days of forensic analysis, and it took our experts until yesterday to understand the scope of the breach. We then shared that information with our consumers and announced it publicly this afternoon.

It’s very nice of them to shine some light onto the situation and provide a closer look at the process involved. When Sony chose to shut down online services they had a subsequent decision to make upon learning that an internal intrusion had occurred. Either inform their users that the potential for a privacy breach existed and risk panic or wait to confirm such a situation when an investigation has uncovered that it is indeed the case.

It is unfathomable that Sony didn’t have an inclination that the intrusion could mean that the personal privacy information of its users could be exposed. The ethical move for a business is to discuss the possibility of such a problem with the consumers as soon as possible so that those consumers have ample time in which to safeguard themselves.